ToothZap – Shipping & Delivery Policy

Last updated on: 03/12/2025

This Shipping & Delivery Policy explains how pickups, deliveries, and turnaround times are coordinated when using the ToothZap platform. ToothZap connects dentists, labs, and delivery partners to streamline crown workflows, but does not perform shipping or courier operations directly.

1. Service Coverage

ToothZap currently supports deliveries within designated service zones.

Delivery availability may vary depending on clinic location, lab availability, and operational constraints.

2. Delivery Timelines

2.1 Standard Delivery Options

Delivery timelines shown at the time of case submission are approximate and depend on lab readiness and delivery partner availability. Typical options include:

• Express Delivery (Approx. 90 minutes) – for urgent, single-sitting cases
• Scheduled Delivery (1–2 days) – for planned or non-urgent cases

The actual delivery window will be displayed in the Platform when the order is placed.

2.2 Pickup & Drop Logistics

Pickups and deliveries are handled by registered delivery partners or logistics providers.

All operational logistics are subject to their service norms, traffic conditions, and real-world constraints.

3. ToothZap’s Responsibility

ToothZap ensures that cases are assigned, tracked, and handed over to delivery partners or labs in a timely manner.

However:

• ToothZap is not responsible for delays caused by delivery partners, labs, road conditions, weather, technical issues, or external operational challenges.
• ToothZap guarantees handover of the case to the assigned partner based on the timeline displayed during order placement, dependent on system availability and partner capacity.

Delivery completion updates will be sent to the registered email ID or shown on the Platform.

4. Confirmation of Service Delivery

A service is considered delivered when:

• The case status is updated to “Delivered” or “Completed” in the Platform, or
• A delivery partner or lab confirms completion through their interface, or
• An email/SMS/app notification is sent to the registered contact details.

5. Incorrect or Incomplete Address

Users are responsible for ensuring that pickup and delivery addresses entered into the Platform are accurate and complete.

Delays or failures arising from:

• Incorrect addresses
• Unavailable recipients
• Restricted access areas

are not the responsibility of ToothZap or its delivery partners.

6. Shipment Damage or Operational Issues

If you believe that:

• A delivered item is damaged, or
• A delivery-related issue occurred

You must raise a support request within 7 days of delivery so that we can coordinate a review with the lab or delivery partner.

7. Contact Us

For all shipping, delivery, or operational assistance, please contact:

Email: teethzap@gmail.com

Support hours and availability may vary.